Effective Date: 1 January, 2025
This Refund Policy (“Policy”) outlines the conditions under which refunds may be provided for services offered by DateShate. By using DateShate’s paid subscription plans or making in-app purchases (“Services”), you agree to be bound by this Policy.
1. Refund Eligibility
Refunds for the Services are available under the following circumstances:
Technical Issues: If you experience technical issues or errors that significantly hinder your ability to access or use the Services as intended, you may be eligible for a refund. You must contact DateShate’s customer support team, providing detailed information about the technical issue for further review. Refund requests related to technical issues must be submitted within 7 days of the issue occurring.
Unauthorized Purchases: If you believe that unauthorized purchases have been made through your account, please report the issue to our customer support team immediately. We will investigate the matter and, if warranted, issue a refund within 7 days from the date of reporting the issue.
Cancellation within Cooling-Off Period: Users may be entitled to a refund if they cancel their subscription or in-app purchase within the cooling-off period of 14 days from the date of the transaction, in compliance with applicable laws and regulations. After the cooling-off period, no refunds will be granted unless otherwise specified.
2. Refund Process
To request a refund, please contact DateShate’s customer support team at +91 9995714183. When submitting a refund request, please include the following details:
The reason for the refund request.
Documentation or evidence supporting the claim (e.g., screenshots, error messages, purchase receipts).
Any other relevant information as requested by DateShate’s customer support team.
Refunds will be processed only after a thorough review of the claim. We reserve the right to request additional information or documentation to facilitate the review process.
3. Refund Decisions
All refund requests will be reviewed on a case-by-case basis. The final decision will be made at DateShate’s sole discretion. We may require proof of purchase, account verification, or other supporting documentation before issuing a refund. Refunds may be processed through the original payment method or an alternative method at our discretion.
4. Refund Restrictions
Refunds will not be granted under the following circumstances:
Used Services: Refunds will not be provided for Services that have already been accessed or used, including but not limited to subscription periods that have commenced or in-app purchases that have been consumed.
Terms of Service Violation or Fraudulent Activity: Users who violate DateShate’s Terms of Service or engage in fraudulent activities will not be eligible for refunds.
5. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact DateShate’s customer support team at:
Phone: +91 9995714183
Email: info@dateshate.com
DateShate reserves the right to amend or update this Refund Policy at any time. All changes will be communicated through the DateShate platform or website.
